In accordance with the County of Hawaii Short Term Vacation Rental "Good Neighbor Policy", the following rules must be observed:
a -Quiet hours shall be from 9:00pm to 8:00am during which time the noise from the short term vacation rental shall not unreasonably disturb adjacent neighbors.
b - Sound that is audible beyond the property boundaries during non-quiet hours shall not be more excessive than would otherwise be associated with a residential area.
c - Guest vehicles shall be parked within the designated onsite parking area.
d - Failure to comply with the Good Neighbor Policy stated above will be construed to be a violation.
A $750 security deposit authorization is required with this reservation and we will process a credit card authorization in that amount 7 days prior to your arrival. A charge may result for damage to the condo or contents, missing pool smart key(s), missing contents, excessive cleaning required after checkout, fine(s) levied by the association for rules violation(s), insufficient barbeque grill cleaning or exceeding the maximum number of overnight guests.
Na Hale O Keauhou is a Condominium Association and as such enforces House Rules to maintain a very high standard that helps makes this such a desirable place to live and visit. Owners and vacation rental guests are required to follow these rules and are subject to fines for violation of the rules. In the event of a rules violation resulting in a fine, the guest will be charged the amount of the fine and this charge be withheld from the deposit.
We allow a maximum of 4 overnight guests. Falsely representing less guests than are actually staying will result in loss of all deposits and immediate eviction. Re-selling or sub-leasing is strictly prohibited and will result in immediate eviction of occupant(s) and forfeiture of all reservation costs, fees, taxes and security deposit This condo is marketed through Aloha Condos only. Contact Ruth Sandstrom at (907) 244-2400 to confirm if in doubt. We reserve the right to cancel a new reservation within 24 hours of initial booking in which case any paid deposit or prepaid reservation costs will be fully refunded.
The initial reservation deposit is non-refundable; however if cancellation is made more than 60 days prior to the check-in date, the full initial reservation deposit may be applied to a new set of reservation dates in the same condo beginning anytime up to one year from the original check-in date (subject to availability). Please consider trip insurance (including cancel for any reason) offered at time of booking.
Full payment of the rental balance due is required 30 days prior to the check-in date.
Cancellation made within 30 days of the check-in date results in loss of all payments.
Check-in time is 3 PM and check-out time is 11 AM. Please be certain to plan your arrival and departures times accordingly. An early check-in time or a late check-out time may be available and is subject to a fee. Please contact Ruth for more details.
Central air conditioning is available at a rate of $15.00 per day. Air conditioning is required from June 1st through October 31st and is optional for all other dates.
IMPORTANT KEYCARD POLICY FOR LOST OR STOLEN KEYCARDS: The Na Hale O Keauhou Condominium Association has implemented a keycard access for the pool effective April 15, 2017. You will be provided two keycards for pool access. In the event that one or both keycards are lost, stolen or inadvertently packed, the association charges a $250.00 replacement fee for each card. If one or both keycards are missing, replacement card(s) will be made for the next arriving guest. The missing card(s) will be deleted from the system so finding and returning a lost card will not entitle you to a refund. Our Property Manager will check the unit to ensure both keycards are present at time of move-in and move-out.
THIS IS A NON-SMOKING UNIT. Smoking or vaping is strictly prohibited in the condo, in the garage or on the condo lanai and doing so will result in full loss of security deposit & immediate eviction. The association rules prohibit any smoking on the premises if the unit is designated non-smoking. There is a bench provided outside the Na Hale O'Keauhou gate, for smoking.
The Association prohibits business use stays on the property (i.e. work crews, business vehicles, work trucks etc.) This unit is for VACATION USE ONLY and violation of this policy will result in full loss of security deposit and immediate eviction.
No vehicle parking in the garage. GARAGE TO BE USED FOR PERSONAL ITEM STORAGE ONLY.
NO PETS of any kind are allowed.
COVID-19: The State and County of Hawaii have very specific rules for visitors to Hawaii. The rules are very fluid at this time. You are responsible for complying with all rules of the Island and Na Hale O'Keauhou. Please be sure to stay informed at https://www.hawaiitourismauthority.org/covid-19-updates/ as well as use restrictions of community areas of Na Hale O'Keauhou. Contact Ruth to receive a copy of the current Na Hale O'Keauhou House rules prior to your arrival.
