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Kanaloa at Kona
Condo 3504

Home > Big Island > Kanaloa at Kona > Condo 3504 > Common Questions

1-Bedroom 2-Bath Ocean View Condo - Sleeps 4

General Information

Who does a guest contact if they encounter a problem during their stay?
Each condo has an assigned person who lives nearby to help with any problems during a guest's stay. Contact information for this person is included in the check-in instructions.

Who do I contact if I have questions about my accommodations or my reservation prior to my visit, and I can’t find the answer on the website?
You should contact the condo owner (or owner’s representative) directly. Contact information is unique for each condo and is included on all of your reservation correspondence.

Are the properties privately owned?
Yes, every property is privately owned. They are NOT time-share vacation rentals.

Reservation Information

How do I book this Condo?
You can book this Condo from any of the Condo pages by entering your travel dates and selecting the Quote It or Book It button.

You can also use the search function of the website to find which properties are open for your dates. When you've found a property that you want to book, just select the Book It button or save the properties that you are interested in. Once you are on the My Saved Condos page (a link is in the upper right of every page), you can book one or all of the properties that you have saved by selecting the Book It button to begin the check-out process.

What should I expect when booking this Condo?
If you are booking more than 30 days from your arrival date, your credit card will be charged 20% of the total cost to hold the Condo. The remaining balance will run 30 days before you arrive and you will receive all of the check-in details via email.

Reservations made less than 30 days from the arrival date will be charged the full amount at the time of booking.

Where do I find the policies?
Policies are specific for each condo. Policies are found on the search results page (expand all details) or by entering some dates on the condo page and choosing save for later. You'll also see a policies box appear as the first step when you begin the booking process.

What is the security deposit?
The security deposit is a damage deposit. The funds are authorized (not captured) on your credit card 7 days prior to your arrival date. The authorization will be converted to a charge if there is any damage or loss to the Condo - see the Condo policies for details. The security deposit amount for this Condo is $250.

Arrival/Departure Information

I am arriving late to the Condo. How will I be able to check-in?
Late check-ins are available for this Condo. You will use the lock box on the front door (instructions and the combination are included in the check-in information) of the Condo. You can check yourself in any time after 3 PM on your day of arrival.

Please refer to the check-in instructions that you will receive via email 30 days from your arrival date for additional information.

How do I check-in to this Condo?
Check-in instructions are sent via email 30 days prior to the check-in date.

When are the check-in and check-out times?
Check-in time is anytime after 3 PM and check-out time is anytime before 11 AM.

Can I get an early check-in?
You can pay for an early check-in when booking and be guaranteed an early check-in on or after 8 AM on your day of arrival. The cost is either a percentage of the rental cost for the previous night or a fix dollar amount and with this Condo, it is 50%.

Can I get a late check-out?
You can pay for a late check-out when booking and be guaranteed a late check-out time up to 3 PM on your day of departure. The cost is either a percentage of the rental cost for that night or a fix dollar amount, and with this Condo, it is 50%.

Location Information

What are the directions from the airport and what is the physical address of the resort?

DIRECTIONS FROM AIRPORT:

Kona Int'l Airport at Keahole (KOA)
1. Head east on Keahole St toward Paoo St (0.2 miles)
2. Continue on Keahole Airport Rd (0.3 miles)
3. Turn right at Queen Kaahumanu Hwy (9.8 miles)
4. Continue on Hawaii Belt Rd/Kuakini Hwy (1.9 miles)
5. Turn right at Kamehameha III Rd (1.8 miles)
6. Turn right at Manukai St (0.1 miles)

RESORT ADDRESS:
    
Kanaloa At Kona
78-261 Manukai St
Kailua Kona, HI 96740

Where can I find information about nearby grocery stores and restaurants?
Each condo, resort and island page has a Things to do Nearby tab that provides Google Map enabled information that answers this question and many more about recommended things to do nearby.

Reviews

Great place to stay!

This is a great condo! Wonderful ocean view, very nicely furnished, great space and clean. So happy we didn't stay on alli Drive, much too busy and loud. Shopping center within ...

—Colleen (02/04/2012)

Loved the Condo and the location

We were overall very pleased with the condo and the location. We walked to Trade Winds for a couple of excursions, and the shopping center is very convenient. The sunset pool i...

Manager response:

Exception not the Rule: My cleaning person had to visit her mother in California for a week and she had her husband fill in for her. He thought that the second bath shower/tub had not been used since there were only two people staying in the condo. Our regular cleaning person is very thorough and has a cleaning checklist she follows each time she cleans the condo. Regarding the mattress I can only tell you that we purchased a very expensive mattress just 4 years ago. This is the first guest who commented on the mattress. I know one size does not always fit all so if this guest was having back problems I suppose a particular mattress could add to the problem. However, I dont think most condo owners can accommodate for the total spectrum of potential health related issues that guests have. I purchased a mattress firmness that is typical recommended for rental condos. My wife Kris and I visit yearly and are constantly monitoring what condition things are in and update and replace just as you would with your home. Mahola for your understanding of the challenges of accommodating all special health related issues. Lowell and Kris Zimmerman (Owners)

—Tom and Barb (01/19/2012)

Paradise in Kona

Great location. Kanaloa is our favorite spot to stay in Kona. 3504 was well set up for us; comfortable and cozy. We'll be back.

—Top Hat (11/26/2011)

Blog

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