Kanaloa at Kona 1804, Kailua-Kona Big Island

Kanaloa at Kona Unit 1804 Reservation and Rental Policies                                                                                                              
 STVR Registration Number:   STVR-19-355508

Deposit and Payments:

• A non-refundable deposit of 20% of the total rental amount must be received to confirm a reservation.
• Full payment of the rental balance due is required no less than 30 days prior to the check-in date. 
• A security deposit of $250.00 is also required. The $250 security deposit is required with this reservation and we will process a credit card authorization in that amount prior to your arrival. A charge may result for damage to the condo, missing contents, excessive cleaning required or for exceeding the number of overnight guests billed for in the reservation.
• Tampering with any equipment in areas locked off from guest use, or adjustment to any thermostat may result in forfeiture of Security deposit and/or subject to an additional fee.
• Removal or loss of any of the music system components will result in forfeiture of Security Deposit and/or is subject to an additional fee.
• Early Check-in and/or Late Check-out is subject to availability and additional cost.
• Any changes to a reservation are subject to availability and rates.
• Any changes to a reservation are subject to an administrative fee of up to 10% (as of 8/29/2021) of the cost of reservation, or a minimum of $50 (as of 11/2/2022).

Cancellations:    

• Cancellations made more than 90 days prior to the check-in date can have the deposit applied to one reservation of the same dollar amount or more, in the same Aloha Condos property if rescheduled reservation is within one year of the original check-in date, subject to availability, fees, taxes. Such changes to reservations are subject to an administrative fee.
• Cancellations made less than 90 days prior to the check-in date will forfeit all deposits.
• Cancellations made less than 30 days prior to the check-in date will forfeit all deposits and rental balance due payments, i.e. all payments.

Natural Disasters including Hurricane, Tsunami, Storm, Earthquake, Volcanic Activity Policy: No refund will be given unless a mandatory evacuation order has been given by the National Weather Service and/or Hawaii Emergency Management Agency for Keauhou and the surrounding area.  In the event a mandatory evacuation order is issued we will refund unused portions of rent of a guest currently occupying the property and any advanced rents or deposits collected for a guest that is scheduled to arrive during the evacuation period.

Cleaning Fees:

• All reservations are subject to a checkout cleaning fee.
• Stays of more than 11 nights have additional interim cleaning fees. For example, if you reserved the condo for 28 nights, you would be charged for three cleanings total - two interim cleanings and one checkout clean.  

Air Conditioning:

• Air Conditioning is automatically added to reservations between June 1 and Nov 1 due to higher temperatures and increased humidity that time of year. During those months, having the A/C is most appreciated at night. An additional a/c fee is charged per day for a/c use.
• A/C is central air.
• A pre-programmed a/c schedule is locked into the system. The program provides cooler temperature at night, and limits how warm the condo can get during the day. Guests can change the temperature on the thermostat, and the thermostat will remain at that temperature until the next scheduled temperature change time. Your help in conserving energy is greatly appreciated. Please do not turn the temperature down and leave for the day. 
• Be sure windows are closed when A/C is included in reservation. If the A/C is run with the windows and doors open, it will freeze the compressor and render the A/C unusable until defrosted, or potentially permanently damage the unit.
• Using ceiling and floor fans with the a/c will help maintain comfort level while reducing energy consumption.
• Closing the blinds and curtains when leaving for the day, or during late afternoons is helpful.
• Guests are requested to not set the thermostat below 70 degrees. Due to the high humidity in Hawaii, setting it below this can cause damage to the air conditioner.

General Policies And County of Hawaii Short Term Vacation Rental (STVR) Requirements:

• A maximum of 6 overnight guests are allowed.  With more than 4 guests, an additional fee per additional guest is charged per day.  Falsely representing fewer guests than are actually staying will result in loss of all deposits and immediate eviction.
• Please make sure that all keys are left behind at the condo. A $50.00 replacement fee for each missing key will be charged. 
• A fee of $15.00 for any missing beach or bath towels upon checkout will be charged.
• During high occupancy periods, Kanaloa will be issuing wristbands for guests utilizing the pools to ensure guest use only.
• Smoking is strictly prohibited anywhere on the Kanaloa at Kona property. 
• Smoking in the Condo will result in full loss of security deposit.
• Guests shall respect the County of Hawaii Short Term Vacation Rental (STVR) Good Neighbor Policies, as follows:

1. Quiet hours shall be from 9:00 pm to 8:00 am, during which time the noise from the STVR shall not unreasonably disturb adjacent  neighbors.
2. Sound that is audible beyond the property boundaries during non-quiet hours shall not be more excessive than would be otherwise associated with a residential area.
3. Guest vehicles shall be parked in the designated onsite parking area.
4. The STVR shall not be used for commercial purposes.