Guest is responsible for aquiring a parking pass from the front desk and keeping it visible in the vehicle at all times while on property. We provide your name, condo number and dates to the front desk so they are expecting you and will provide you with the parking pass.
Deposit and Payment
• A Non-refundable deposit of 20% of the total rental amount must be received to confirm a reservation
• Full payment of the rental balance due is required no less than 30 days prior to the checkin date.
• A security deposit of $250 is also required and will be authorized on your credit card 7 days prior to arrival. A charge may result for damage to the condo, missing contents, keys, or for exceeding the maximum number of allowed overnight guests. If a guest arrives without notice earlier than the scheduled check in time of 3pm or fails to depart by the required 10am checkout time, their security deposit which is on hold will be charged in full. Our units hold very busy time lines and the failure to leave on time can cost money and schedule disasters. Likewise arriving earlier than scheduled can disrupt the busy cleaning flow, cause mishaps and confusions with the housekeeping staff.
Cancellations
• Reservation deposit is non-refundable
• Cancellations made more than 60 days prior to the check-in date can have the deposit applied to a stay at the same Aloha Condos property within one year of the original checkin date.
• Cancellations made less than 60 days prior to check-in will forfeit all deposits
• Cancellations made less than 30 days prior to check-in will forfeit all deposits and rental balance due payments
General Policies
• Smoking is strictly prohibited in the condo or on the condo lanai or any where in this resort property and doing so will result in full loss of security deposit. This resort is a non-smoking property. E-cigarettes and vaping also not allowed.
• No pets of any kind are allowed in the condo or on the condo lanai.
• Make sure that all keys are left behind at the condo. We charge a $25 replacement fee for each key not left in the condo.
• We allow a maximum of four overnight guests in the condo
• We charge a fee of $15 for any missing beach or bath towels upon checkout.
• Please do not feed the birds from the lanai.
• HURRICANE OR STORM POLICY- No refund will be given unless a “mandatory evacuation order” has been given by the National weather Service for the surrounding area. In the event the “mandatory evacuation order” is issued, we will refund:
a- Any unused portion of rents of a guest currently occupying the house.
b- Any advance rents or deposits collected for a guest that is scheduled to arrive during the “Hurricane Warning” period.
• SUNTAN LOTIONS, AFTER-SUN LOTIONS AND RELATED PRODUCTS LEAVE BLEACH-LIKE STAINS IN FABRICS. PLEASE BE CAREFUL WITH OUR UPHOLSTERY AND BEDSPREADS. We use white towels and white sheets for this reason, but it is not practical to have white sofas and bedspreads. Please shower before getting into bed, and please sit on a towel if you have sun products on your skin and you want to sit on the upholstery. Wash hands thoroughly after applying sun products to avoid accidentally damaging fabrics. Guests are responsible for damage to linens and upholstery from products they use.
• We provide sheets for each bed and two bath towels per stated guest. There is no daily maid service. If you have an interim clean included with your reservation we will launder the linens during the clean. The laundry facilities on the property is not for our guests use. However there is a public laundromat in Kapaa two miles north of the complex next to Ace Hardware and behind the Shell Station.
• We also provide a reasonable amount of amenities such as toilet paper, paper towels, tissue, & for your use. Should you run out, you are responsible for purchasing additional products for the duration of your stay, unless you have an interim clean at which time we will replenish those supplies.
• Keep indoor furniture indoors, and outdoor furniture outdoors. There is a $50 fee if furniture needs to be moved back to its original place upon your departure. For example, if you move a large glass table, the management company will have to hire someone to go help the housekeeper put it back.
• GUESTS ARE RESPONSILBLE FOR THEIR BEHAVIOR AT ISLANDER ON THE BEACH. Violation of the rules can result in fines, and guests are responsible for paying those fines. In severe cases if guests are permanently removed from the condo and from the grounds of Islander by the homeowner, property manager, resort management company or the police the guest will not be refunded for rent paid for unused nights, even if the guest is prohibited from returning to the property.
• Guests are required to report any damages immediately to on-island contact Graeme D. Merrin, RB, ABR, GRI, 808 651-7211 or alohacondos@vacationrealtyhawaii.com.
We do our very best to have the units clean and in proper working order for your arrival. Should there be any cleaning or maintenance problems please call your on-island contact at your first opportunity. We require the opportunity to rectify any problems and will do so in a reasonable amount of time.
Liability Waiver
By accepting this reservation, all guests are expressly agreed that:
- The OWNER IS NOT RESPONSIBLE for any accidents, injuries or illness of the guests that occur during their stay on the premise or its facilities;
- The OWNER IS NOT RESPONSIBLE for the loss of personal belongings or valuables of the guests; and
- all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to the premise.
Privacy Policy
Information Collection and Use
Aloha Condos, Inc is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. , collects information from our users at several different points on our website.
Orders
We request information from the user on our secure reservations form. On this form, a user must provide contact information (like name and mailing address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
Log Files
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Sharing
We will share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.
A credit card processing company is used to bill users reservations. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We partner with other condo owners and third parties that represent their condos listed on our site. When a user requests a reservation or needs information on one of these condos, we will share the necessary contact, reservation and billing information with the other condo owner or third party to provide rental services for their units.
These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Links
This web site contains links to other sites. Please be aware that we, , are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Security
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our reservations request form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry — SSL.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only individuals who need the information to perform specific rental duties are granted access to personally identifiable information. Furthermore, ALL owners and third parties are kept up-to-date on our security and privacy practices. Our owners and third parties are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
If you have any questions about the security at our website, please call the number at the top right of the site.
Correction/Updating Personal Information:
If a user’s personally identifiable information changes (such as your address), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can be done by calling the phone number at the top right of the website.
Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information.
Users of our site are notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on our reservations page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
Deposit and Payment
A Non-refundable deposit of 20% of the total rental amount must be received to confirm a reservation
Full payment of the rental balance due is required no less than 30 days prior to the checkin date.
A security deposit of $250 is also required and will be authorized on your credit card 7 days prior to arrival. A charge may result for damage to the condo, missing contents, keys or for exceeding the number of allowed overnight guests.
Cancellations
Reservation deposit is non-refundable
Cancellations made more than 60 days prior to the checkin date can have the deposit applied to a stay at the same Aloha Condos property within one year of the original checkin date.
Cancellations made less than 60 days prior to checkin will forfeit all deposits
Cancellations made less than 30 days prior to checkin will forfeit all deposits and rental balance due payments
