### RENTAL POLICIES ###
This is a privately owned unit and guests are renting directly from the homeowners whose company name is Hanalei Vista Condos (as will appear on your credit card statement). Therefore your reservation is non-transferable between other properties.
== Cancellations ==
The reservation deposit is nonrefundable; however if a cancellation is made more than 60 days prior to the check-in date, the full reservation deposit may be applied to a new set of reservation dates in the same condo beginning anytime up to one year from the original check-in date (subject to availability). Cancellations made within 30 days of the check-in date results in loss of all payments.
== Security Deposit ==
A $250 security deposit is required with this reservation and we will process a credit card authorization in that amount prior to your arrival. This authorization will expire after your departure assuming no damages or fines are incurred. A charge may result for damage to the condo, missing contents or for exceeding the stated number of overnight guests. If a guest arrives without notice earlier than the scheduled check in time of 3pm or fails to depart by the required 10am checkout time, their security deposit which is on hold will be charged in full. Our units hold very busy time lines and the failure to leave on time can cost money and schedule disasters. Likewise arriving earlier than scheduled can disrupt the busy cleaning flow, cause mishaps and confusions with the housekeeping staff. Damage in excess of the $250.00 security deposit will additionally be charged to your credit card commensurate with such damage. Guests are responsible for reporting any damages immediately to Aloha Condos at 808-987-3502.
== Interim Cleaning ==
STAYS OF MORE THAN 14 DAYS HAVE ADDITIONAL MANDATORY INTERIM-CLEANING. For example if you stay for 15 nights you would have an interim and a final outclean. If you stay for 29 nights you would have two interim cleans and one outclean.
== Resort Fees ==
THE GUEST IS RESPONSIBLE FOR PAYING THESE CHARGES WHICH ARE DUE AT CHECKOUT. Resorts that require “resort fees” for guests staying on the property solely make the decision on what the amount of the fees will be and it is out of the control of the owner of this property. These fees are subject to change at anytime without notice and could change before your arrival and could be different than the original fee stated in your reservation. We make every effort to communicate changes in fees as soon as we are notified.
Amenities provided by third-party vendors (for example utility companies or subcontractors) are beyond our control. We do our best to provide services such as cable television, fee-based internet, and resort telephones. Should these be unavailable for part or all of your stay we will do our best to help restore services, but ultimately cannot be held responsible. Should you absolutely require internet access we recommend you make arrangement for these services through a cell phone company.
At no time should anyone sleep on sofas other than sleeper sofas that are opened up and have sheets on them.
We do our very best to have the units clean and in proper working order for your arrival. Should there be any cleaning or maintenance problems please call your on-island contact at your first opportunity. We require the opportunity to rectify any problems and will do so in a reasonable amount of time.
Cleaning fees are based on an average hourly cost. If the condo is left excessively messy and it can’t be made rent-ready within the cost of the cleaning fee, guests will be charged $50/hr for the additional cleaning.
Suntan lotions, after-sun lotions and related products leave bleach-like stains in fabrics. Please be careful with our upholstery and bedspreads. We use white towels and white sheets for this reason, but it is not practical to have white sofas and bedspreads. Please shower before getting into bed, and please sit on a towel if you have sun products on your skin and you want to sit on the upholstery. Wash hands thoroughly after applying sun products to avoid accidentally damaging fabrics. Guests are responsible for damage to linens and upholstery from products they use.
Smoking is strictly prohibited in the condo or on the condo lanai and doing so will result in full loss of security deposit. We have covered lanais, so the smoke gets trapped and blows into the unit. E-cigarettes and vaping also not allowed.
Air conditioning is available. Please know that Kauai has the most expensive electricity on the island and condo electric bills run between $450 and $700 a month. Please help us to conserve electricity and keep our rates down by turning off the a/c when you are not home, keeping blinds closed during the day to keep the condo cool, and keeping windows and sliding doors closed when you are running the a/c.
We also provide a reasonable amount of amenities such as toilet paper, paper towels, tissue, soaps and detergents for your use. Should you run out, you are responsible for purchasing additional products for the duration of your stay, unless you have an interim clean at which time we will replenish those supplies.
Please make sure that all towels, beach equipment and remotes are left behind at the condo when you depart. Turn keys in to the front desk. We charge replacement costs for each lost item (cost of item, travel time & accounting). Generally items are lost because they are left in the rental car, so please check your car carefully before you leave for the airport. No pets of any kind are allowed except for service animals.
Keep indoor furniture indoors, and outdoor furniture outdoors. There is a $50 fee if furniture needs to be moved back to its original place upon your departure. For example, if you move a large glass table, the management company will have to hire someone to go help the housekeeper put it back.
Hurricane or Storm Policy: No refund will be given unless a “mandatory evacuation order” has been given by the National Weather Service for Princeville and the surrounding area. In the event a mandatory evacuation order is issued we will refund unused portions of rent of a guest currently occupying the property and any advanced rents or deposits collected for a guest that is scheduled to arrive during the Hurricane Warning period.
### HANALEI BAY RESORT HOUSE RULES ###
GUESTS ARE RESPONSILBLE FOR FOLLOWING THE HOUSE RULES OF HANALEI BAY RESORT. Violation of the rules can result in fines, and guests are responsible for paying those fines. In severe cases if guests are permanently removed from the condo and from the grounds of HBR by the homeowner, property manager, resort management company or the police the guest will not be refunded for rent paid for unused nights, even if the guest is prohibited from returning to the property.
Condominium living requires each resident to have respect for the needs and rights of others. The main purpose of these rules is to provide for the enjoyment, comfort and safety of each owner and guest, to protect all the occupants at the resort from annoyance and nuisance caused by improper use of the common elements at HBR and to protect the value and desirability of HBR.
== Conduct of Tenants & Guests ==
Owners are responsible for the conduct of their tenants & guests. Owners unable to control the conduct of their tenants & guests shall, upon request of the board or managing agent, remove such persons from HBR.
== Owner, Tenant and Guest Registration ==
Guest registration at the front desk upon arrival at HBR is mandatory for all occupants. Parking permits and pool towels will only be provided to registered occupants. All occupants must check-out with the front desk upon departure.
== Animals ==
No pets of any kind are permitted at HBR, with the exception of service animals for persons with disabilities.
Feeding or caring for stray animals or wild birds anywhere at HBR is prohibited.
== Grills ==
Outdoor grilling or cooking is only permitted on the grills owned by the association in designated areas (by the round pool).
Grilling or cooking on lanais is strictly prohibited. Because our lanais are covered an open flame creates a fire hazard and risks smoke damage to the interior of the unit. An open flame on the lanai is a serious offense as it is dangerous and violates our insurance policies. Likewise, purchasing any kind of cooking device such as a hot plate for the interior of the unit is also strictly prohibited.
== Trash Disposal and Recycling ==
All garbage, rubbish and trash must be properly bagged and placed at designated areas in the resort. HBR is not responsible for the disposal of appliances, furniture or other large items from owner units.
== Drugs ==
The illegal presence, possession or use of non-prescription drugs or other controlled substances is not permitted anywhere at HBR.
== Noise ==
All owners and guests shall avoid excessive or disturbing noise of any kind at all times. Quiet hours are in effect including but not limited to, lanais from 10:00 PM to 7:00 AM. All radios, televisions, stereos, musical instruments or other music must be played at a reduced volume inside the condos during these quiet hours so as not to disturb other occupants. Construction hours are 9:00 AM to 5:00 PM Monday – Friday. Excessive or disturbing noise of any kind at any time should be reported to the General Manager.
== Appearance of Lanais ==
Lanai areas shall be kept in a neat, attractive and sanitary condition.
No objects are to be hung on the railings.
At no time should any debris or water be swept from upper level lanais onto lower level units.
== No Smoking Policy ==
The board has adopted Hawaii’s “Smoke Free Law” for all of HBR.
Smoking is prohibited in all areas on the grounds and in and around the buildings including: all open areas such as lawn areas, tennis courts, the hot tub area and the swimming pool areas and all enclosed areas or partially enclosed areas including but not limited to all lanais.
The only exception to this rule will be any areas designated as smoking areas which will be identified by appropriate signage.
Violation of this rule shall be subject to the enforcement provisions of HBR and may also result in the imposition of any applicable penalty provisions set forth in Hawaii’s “Smoke Free Law”.
== Parking ==
Registering your vehicle with the front desk is mandatory and you must display the proper parking permit at all times
No vehicle shall be parked or left unattended except in designated parking stalls. Vehicles parked in handicapped parking stalls must display a current handicap placard.
Damage to vehicles and other objects shall be the responsibility of the person causing the damage and the owner.
Violators of any of the above parking regulations shall have their vehicles towed away or immobilized at their own expense.
== Safety ==
Bicycles, skateboards, scooters, mopeds, rollerblades or other wheeled objects are not to be ridden on the walkways. Walk your bikes to the unit.
Anyone found tampering with fire equipment or ventilation systems will be subject to criminal charges and/or be liable for repairs, replacement or damages caused to the building or personal property.
Every owner, tenant, and guest hereby grants a right of entry to any persons authorized by the General Manager in the event of an emergency originating in or threatening a Unit, whether or not the occupant is present at the time.
No flammable or hazardous materials such as gasoline, kerosene or explosive materials or articles deemed hazardous to life, limb or property or the presence of which may increase HBR’s hazard or liability insurance premiums shall be stored in Owner storage closets or in Units.
== Swimming Pool and Hot Tub ==
Hours are from 8:00 AM to 10:00 PM.
Trespassers shall be fined up to $200 and removed from the premises.
There are no lifeguards on duty.
Use of pools and hot tub is at your own risk.
A responsible adult must accompany children under 12 when using the pools or hot tub.
Appropriate swimwear is required. Swim diapers required for children not yet potty trained.
Children under 5 are not permitted in the hot tub at any time.
Swimming aids will be allowed in swim areas with adult supervision and should not interfere with other people’s use of the pool.
No climbing is allowed on the rocks in the pool or hot tub area.
There shall be no running, diving, pushing or spitting in or around pool or hot tub or grounds around the pool.
Game playing should not interfere with others use of the pools, create a safely hazard or create noise in the pool area.
The general manager has the right to determine if pool conduct is objectionable.
Use of the swimming pools and hot tub is limited to occupants of the units at HBR. A limited number of guest passes may be issued at the front desk.
No smoking in or around pools or hot tub area.
No glass containers allowed. All beverages are to be in plastic containers
Towels are available at the pool activity center or from the front desk and must be returned before additional towels may be received and no later than at check-out. Unreturned towels are subject to a charge upon check-out.
== Infractions ==
Infractions against rules shall be punishable in the following manner:
First offense: written notice shall be given informing the violator of the offense and requesting that they immediately curtail such action
Second offense: a second offense is a $150.00 fine and request that they immediately curtail such offense.
Third offense: onward incremental increases of fines of up to $1000.00 at the discretion of the General Manager, with a review by the Board of Directors, will be given for each repeated offense until such action is curtailed.
