Na Hale O Keauhou E-2, Kailua-Kona Big Island

We highly recommend trip protection with a Cancel For Any Reason (CFAR) benefit if you believe you might need to cancel your trip.

Quarantine

Visitors are not legally able to rent or otherwise occupy this property if subject to mandatory quarantine. If at any point you become subject to mandatory quarantine, you agree to notify the owner as soon as possible and to not occupy the rental. Anyone found to be in violation of the mandatory quarantine policy will immediately be reported to the police and forced to pay for required cleaning.

As of October 15th 2020, the state of Hawaii has implemented a testing-in-lieu-of-quarantine policy. Visitors are responsible for knowing and complying with all state and local guidelines as they apply to the program.

Unfortunately, we are unable to accommodate a refund to visitors who are unexpectedly forced to mandatorily quarantine upon arrival or at any time during their stay. 

Deposit and Payment

• A Non-refundable deposit of 20% of the total rental amount must be received to confirm a reservation.

• Full payment of the rental balance due is required no less than 30 days prior to the check-in date.
• A security deposit of $700 is also required and will be authorized on your credit card 7 days prior to arrival. A charge may result for damage to the condo, missing contents, or keys.
• Falsely representing less guests than those that are actually staying will result in forfeiture of Security Deposit.

• A $125 charge will occur for lost pool cards/gate keys.
  

Cancellations and refunds

• All payments are non-refundable

• Cancellations made more than 30 days prior to the check-in date can have the deposit applied to a stay at the same Aloha Condos property within one year of the original check-in date.
• Cancellations made less than 30 days prior to check-in will forfeit all deposits and rental balance due payments.

• Weather and extreme environmental events policy: No refund will be given unless a mandatory evacuation order has been given by the County of Hawaii for Keauhou and the surrounding area. In the event a mandatory evacuation order is issued, we will refund unused portions of rent of a guest currently occupying the property and any advanced rents or deposits collected for a guest that is scheduled to arrive during the evacuation order period.

Cleaning Fees

• All stays have a checkout cleaning fee of $265. Stays of more than 14 nights have additional mandatory interim cleaning fees of $265 for every 18 nights. There is a $75/hour charge for excessive cleaning, beyond standard checkout cleaning. 

Check-in and Check-out Times

• Check-in time is 4pm or after. As we often have guests departing the day you arrive we cannot allow early check-in or storage of luggage before 4 pm on the day of arrival.

• Check-out time is 11am. As we often have guests arriving the day you checkout we cannot allow late checkout and have no place to store luggage.

• If early check in or late checkout is needed please plan accordingly. Call to reserve your unit for early check-in/late check-out if you did not do this upon original reservation.
  

General Policies

• Smoking/vaping is strictly prohibited in the condo, or on the condo lanai, and doing so will result in full loss of security deposit in addition to a $1,000 fine.  The community has a smoking designated area at the front entrance to the property and that is the only place you may smoke, legally.
  

• Smoking of Marijuana, for any reason on the property, will result in a $1,000 fine as well as an eviction from the property.
  
• No pets of any kind are allowed.
• All owners, guests, and tenants must comply with any updated current/in effect Hawaii state and country, or equivalent government guidelines and requirements for the wearing of masks and social distancing on all Condominium common areas.
• Smoking or vaping of any form is not allowed anywhere in the Condo, or Condominium common areas (including but not limited to the parking lot, pool areas, stairways, and entryways). There is a designated smoking section located outside of the community gate.
  
• Occupants and Guests shall not make or permit any disturbing activity or noise in any part of the Condominium after 9:00 P.M. Occupants and Guests shall not do or permit anything to be done that will interfere with the rights, comfort, and convenience of other Occupants, nor do anything that is an unreasonable annoyance to the peaceful possession or proper use of the Condominium by other Apartment Occupants and Guests at any time.
• Quiet time is from 9:00 P.M. to 8:00 A.M.

• Excessive noise such as loud TVs, stereos, etc., shall not be permitted and should be reported immediately to the Association Manager.

• No parking of vehicles in the unit's garage. Please use open parking spaces.
  
• Guests are expected to follow all posted rules/instructions in the home as well as those noted in the Welcome Binder.
  

SWIMMING POOL

• Pool hours and rules are posted. Use of the pool or spa is solely at the user’s own risk. No lifeguard is on duty. Pool hours and rules are subject to change at the discretion of the Board of Directors.
• Occupants shall be responsible for the conduct of their Guests and their compliance with the pool rules.

• All persons shall comply with the request of the resort manager or other designated person with respect to matters of personal conduct while in Pool Recreational Area. Anyone violating these pool and spa rules may be asked by the resort manager or designated person to leave the Pool Recreation Area.