Mauna Loa Village 11-70, Kailua-Kona Big Island

The initial reservation deposit is nonrefundable; however if cancellation is made more than 90 days prior to the check-in date, the full initial reservation deposit may be applied to a new set of reservation dates in the same condo beginning anytime up to one year from the original check-in date (subject to availability).

We reserve the right to cancel any reservation.

Full payment of the rental balance due is required 30 days prior to the check-in date.

Cancellations made less than 30 days of the check-in date results in loss of all payments.

A $250 security deposit authorization is required with this reservation and we will process a credit card authorization in that amount 7 days prior to your arrival. A charge may result for damage to the condo or contents, missing contents, excessive cleaning required after checkout or for exceeding the maximum number of overnight guests. If a guest arrives without notice earlier than the scheduled check in time of 3pm or fails to depart by the required 11am checkout time, their security deposit which is on hold will be charged in full.  Our units hold very busy time lines and the failure to leave on time can cost money. Likewise arriving earlier than scheduled can disrupt the busy cleaning flow, cause mishaps and confusions with the housekeeping staff.

The maximum occupancy is 4 persons including children of all ages. Violations result in loss of all deposits, immediate eviction and the loss of the ability to make any future bookings at this condo.

Check-in time is 3PM and check-out time is 11AM. Please plan your arrival and departures times accordingly. Guests will be charged $50/hour for occupying the condo any time past their scheduled check-out time.  An early check-in time or a late check-out time may be available for a fee.

Please make sure that all keys are returned to the lockbox upon departure from the unit. We charge a $25.00 replacement fee for each lost key.

Hurricane, Tsunami or Storm Policy: No refund will be given unless a mandatory evacuation order has been given by the National Weather Service for Kailua-Kona and the surrounding area.  In the event a mandatory evacuation order is issued we will refund unused portions of rent of a guest currently occupying the property and any advanced rents or deposits collected for a guest that is scheduled to arrive during the evacuation period.

Smoking is strictly prohibited at the resort, in the condo or on the condo lanai and doing so will result in full loss of security deposit & immediate eviction.  Mauna Loa is a non-smoking designated resort.

No pets of any kind are allowed and violation will result in loss of all deposits and immediate eviction.