Kona Coast Resort 1-304, Kailua-Kona Big Island

 Deposit and Payment

• Deposits
  • A non-refundable deposit of 20% of the total rental amount must be received to confirm a reservation.
  • A $250 security deposit is also required; and will be authorized (authorization only) on your credit card 7 days prior to arrival.  A charge may result for damage to the condo or contents, missing contents, keys or for excessive cleaning required after check-out.
• Payment:  Full payment of the rental balance due is required no less than 30 days prior to the check-in date.

Cancellations and refunds

• The initial reservation is non-refundable; however if cancellation is made more than 60 days prior to the check in date, the initial reservation deposit may be applied to a new reservation in the same condo beginning anytime up to one year from the original check in date (subject to price and availability).  
• Cancellation deposits:
• 60 days or more:  cancellations made more than 60 days prior to the check-in date may have the deposit applied to a stay within one year of the original check-in date at the same Aloha Condos property.
• Less than 60 days:  cancellations made less than 60 days prior to check-in will forfeit all deposits.
• Less than 30 days:  cancellations made less than 30 days prior to check-in will forfeit all deposits and rental balance due payments.
• Unfortunately, we are unable to accommodate a refund to guests who are unexpectedly forced to mandatorily quarantine upon arrival or at any time during their stay.

Cleaning Fees

• All stays have a check-out cleaning fee of $150.
• Stays of more than 12 days have additional mandatory interim cleaning fees of $150. 
• Potential extra fee:  there is a $25 charge for excessive cleaning beyond the standard check-out cleaning (more than two loads of laundry, grill cleaning, excess sand removal).

Check-in and Check-out Times

• Check-in time is 3:00 PM
• Check-out is 11:00 AM
• Please be certain to plan your arrival and departure times accordingly.  An early check-in or a late check-out time may be available and is subject to a fee.

General Policies

• Please report missing, broken or damaged items immediately to local contact Tara Allen at (808) 333-7627.
• No pets of any kind are allowed in the condo or on the condo lanai.
• Make sure that all keys are left behind at the condo.  We charge a $25 replacement fee for each missing key.
• The Kona Coast Resort is a non-smoking resort with designated smoking areas around the property.  All condos are non-smoking units.  If you need to smoke, please do so outside of the condo.  Smoking in the condo will result in full loss of security deposit.
• Occupancy:  We allow a maximum of four (4) overnight guests in unit 1-304.  Falsely representing less guests than are actually staying will result in loss of all deposits and immediate eviction.
• Potential Extra Fees upon check-out:
  • $15 for any missing beach or bath towels
  • $25 per key that is missing
  • Replacement cost for any other missing/broken item
• Please do not feed the birds on the lanai.