Keauhou Kona Surf and Racquet Club 3-104, Kailua-Kona Big Island

Surf and Racquet Club Condo #3-104

Check in time is 3pm, check out time is 11am

Deposit and Payment

• A Non-refundable deposit of 25% of the total rental amount must be received to confirm a reservation
• Full payment of the rental balance due is required no less than 30 days prior to the check in date.
• A security deposit of $250 is also required and will be authorized on your credit card 7 days prior to arrival. A charge may result for damage to the condo, missing contents, keys, or for exceeding the maximum number of allowed overnight guests.

Cancellations

• Reservation deposit is non-refundable
• Cancellations due to a failed Covid test required by the State of Hawaii for travel will be refunded 100%.  Proof of failed test must be provided to condo manager/owner. 
• Cancellations made less than 60 days prior to check in will forfeit all deposits
• Cancellations made less than 30 days prior to check in will forfeit all deposits and balance due payments
• Weather and extreme environmental events policy: No refund will be given unless a “mandatory evacuation order” has been given by the County of Hawaii for Keauhou and the surrounding area. In the event a mandatory evacuation order is issued we will refund unused portions of rent of a guest currently occupying the property and any advanced rents or deposits collected for a guest that is scheduled to arrive during the extreme environmental event period.

Cleaning Fees

• All stays have a checkout cleaning fee of $165. Stays of 14 days or more have additional mandatory interim cleaning fee of $165. For stays longer than 14 days, the condo should be cleaned every two weeks, at your convenience.  If you are unable to find a mutually acceptable day for cleaning, you will still be charged the additional cleaning fees. 
• There is a $25/hour charge for excessive cleaning, beyond standard checkout cleaning. 

Check in and Check out Times

• Check in time is 3pm or after. As we often have guests departing the day you arrive we cannot allow early check in or storage of luggage before 3pm on the day of arrival.
• Checkout time is 11am. As we often have guests arriving the day you checkout we cannot allow late checkout and have no place to store luggage. Consider renting an extra night if you have a late flight out.
• Early check in/ late check out is occasionally possible if we do not have guests arriving or leaving on the same day. 
• Early check in or late check out will result in a $50 additional charge.

General Policies

• Smoking is strictly prohibited in the condo or on the condo lanai and doing so will result in full loss of security deposit.
• No pets of any kind are allowed in the condo or on the condo lanai.
• Make sure that all keys are left behind at the condo. We charge a $50 replacement fee for each key not left in the condo.
• We allow a maximum of four overnight guests in the condo
• We charge a fee of $15 for any missing beach or bath towels upon checkout.
• Please do not feed the birds or cat from the lanai.  The cat has a home and is spoiled often!