POLICIES FOR KANALOA AT KONA Unit # 2906
Owner: Plecha Hawaiian Properties, LLC
Chuck 310-617-2167 Pacific Standard Time
Tina 310 701-4061 Pacific Standard Time
STVR Registration #: PL-STVR-202-00472
TAT Lic #: TA-155-282-7904-01
GET Lic #: GE-155-282-7904-01
TRAVEL INSURANCE:
If you have any concerns about your possible need in the future to cancel your reservation, you may want to consider purchasing travel insurance. Some insurance companies even offer policies that allow you to cancel for any reason (often referred to as CFAR policies). Many guests concerned with the current Coronavirus are obtaining this type of policy.
We receive absolutely no commission or payment of any kind if you should choose to purchase travel insurance as they are a third party vendor. It is completely up to you if you want to purchase this type of insurance, and if so, as to what type of policy you select. We are simply providing this information as an option for our guests to consider in order to protect their vacation investment.
DEPOSITS AND PAYMENTS:
A Non-refundable reservation deposit of 20% of the total rental amount must be received to confirm a reservation.
Full payment of the rental balance due is required no less than 30 days prior to the check-in date.
For this specific rental contract, upon payment of your non-refundable reservation deposit, your reservation is confirmed and there will be no rental rate increase nor any rate or dollar amount increase for Hawaii local or Hawaii state taxes or Hawaii surcharges once you have been confirmed at the set amount.
A security deposit of $500.00 is also required and will be authorized on your credit card 7 days prior to arrival.
A charge will result for any damage to the condo, any evidence of smoking or vaping inside the unit or outside on the lanai, any missing contents, including towels, linens, keys or remote controls. A charge may apply if there is any evidence that large furniture has been moved (i.e. sofas, tables, beds, nightstands, etc.), a need for excessive cleaning and/or exceeding the number of allowed overnight guests (maximum of 5 individuals). See General Policies below.
Hurricane, Tsunami or Storm Policy: No refund will be given unless a mandatory evacuation order has been given by the National Weather Service. In the event a mandatory evacuation order is issued for Keauhou and the surrounding area. In the event of mandatory evacuation order is issued we will refund unused portions of rent of a guest currently occupying the property and any advanced rents or deposits collected for a guest that is scheduled to arrive during the evacuation period.
CANCELLATIONS:
The Reservation Deposit is non-refundable.
More than 60 Days: Cancellations made more than 60 days prior to the check-in date can, at the owner’s discretion, have the deposit applied as a credit to a stay of the same dollar amount or more at the same Aloha Condos property within one year of the original check-in date, subject to availability. The new applicable nightly rate will apply and is subject to approval by the owner. A subsequent cancellation of this second reservation at any time may result in the loss of all payments.
Less than 60 Days: Cancellations made less than 60 days prior to check-in will forfeit all deposits.
Less than 30 Days: Cancellations made less than 30 days prior to check-in will forfeit all deposits and all rental balance due payments.
Any exception to the cancellation policies above is at the sole discretion of the owner.
CHECK-IN & CHECK-OUT POLICY:
Upon arrival and registration at the Front Desk, Kanaloa at Kona resort do the following:
- Issue you a parking pass,
- Inform you of the House Rules,
- Have you acknowledge that you understand and will follow the House Rules, and
- Issue you a Gate Card to operate the entrance gate during your stay.
Check-in time is any time AFTER 3:00 PM.
Check-out time is any time BEFORE 11:00 AM.
Guests that depart the condo (check-out) after 11:00 AM will lose their Security Deposit unless prior authorization has been given by the condo owner.
Please be certain to plan your arrival and departure days and times accordingly.
Early Check-in or Late Check-out may be available for an additional fee, subject to pre-approval by condo owner. Please contact the owner for more details.
There is no provision to store luggage either prior to your check-in time or after your check out time.
COVID RELATED ISSUES:
Visitors are not legally able to rent or otherwise occupy this property if subject to mandatory quarantine. If at any point you become subject to mandatory quarantine, you agree to notify the owner as soon as possible and to not occupy the rental. Anyone found to be in violation of the mandatory quarantine policy will immediately be reported to the police and forced to pay for required cleaning.
On October 15th 2020, the state of Hawaii implemented a testing-in-lieu-of-quarantine policy. Visitors are responsible for knowing and complying with all state and local guidelines as they apply to the program.
Unfortunately, we are unable to accommodate a refund to visitors who are unexpectedly forced to mandatorily quarantine upon arrival or at any time during their stay.
GENERAL POLICIES:
Air Conditioning: A/C is required and automatically added to reservations between June 1 and Oct 31 due to higher temperatures and increased humidity that time of year. It is highly recommended but optional for the other days of the year.
Having the A/C is most appreciated at night throughout the year. An additional fee is charged for A/C use. It will be calculated when the reservation is made. A/C can be deselected from the reservation during those other days of the year if desired.
A/C is split zone with separate units in the living room and each of the master bedrooms.
Be sure windows are closed when the A/C is on. If the A/C is run with the windows and doors open, it will freeze the compressor and render the unit unusable until defrosted, or potentially permanently damage the unit.
Closing the blinds and curtains when leaving for the day, or during late afternoons is helpful.
Guests are requested to not set the thermostat below 70 degrees. Due to the high humidity in Hawaii, setting it below this can cause damage to the A/C. We have found that 72 degrees is the most comfortable sleeping temperature.
If guests request A/C be turned on during their stay, a $25.00 local contact trip charge fee will be applied in addition to the daily A/C charge.
Cleaning Fees: All reservations are subject to a check-out cleaning fee of $300.00.
Stays of more than 14 days have additional interim cleaning fees of $175 for every 14 days. For example, if you had reserved the condo for 28 days, you would be charged for two cleanings total - one interim cleaning and one check-out clean.
If you would like additional cleaning service during your stay, please call our local contact.
There is a $50/hour charge for excessive cleaning, beyond standard checkout cleaning.
We do our very best to have the units clean and in proper working order for your arrival. Should there be any cleaning or maintenance problems please call our local contact at your first opportunity. We require the opportunity to rectify any problems and will do so in a reasonable amount of time.
Smoking: Smoking anything of any kind (including tobacco, marijuana, vaping, e cigarette, etc) is strictly prohibited in the condo or on the condo lanai and doing so will result in full loss of Security Deposit. The entire Kanaloa at Kona Resort is a 100% Non-Smoking and Non-Vaping property.
A maximum of 5 overnight guests are allowed in this condo. Falsely representing less guests than those that are actually staying will result in the loss of all deposits and is grounds for immediate eviction and forfeiture of 100% of Security Deposit.
Besides specific registered condo guests, renter may not invite anyone else to the condo/resort for day use of any type whatsoever.
There is to be no moving of large furniture (ie. sofa, love-seat, tables, beds, night stands, glass table tops,etc.). Any evidence whatsoever that furniture has been moved will result in loss of deposit.
A fee of $20 per towel will be assessed for any missing beach or bath towels.
Tampering with (or damage to) any area or cabinet locked off limits to guest use will result in forfeiture of your Security Deposit.
Guests shall respect and follow the Kanaloa at Kona "House Rules”.
There are separate remote controls for each TV (3), each cable box (3), each air conditioner (3), and each indoor fan (4) Please operate each device with its respective remote control. If a remote control is lost or damaged in any way, there will be a $100.00 charge for its replacement.
There are no parties or events allowed to be held at the condo. Maximum number of five guests should never be exceeded or Security Deposit will be forfeited.
No pets of any kind are permitted. There is to be no feeding of any animals at condo. (Including cats, mongeese, birds & geckos)
Please make sure all keys are left behind at condo. We charge a $50 replacement fee for each lost key. We charge a $50 lockout fee.
Guests that depart the condo (check-out) after 11:00 AM will lose their Security Deposit unless prior authorization has been given by condo owner.
To help control the pest population at checkout please take out all garbage (kitchen, bedrooms, and bathrooms, including all opened food) & recyclables before you depart. Complete Check-Out Instructions will be provided prior to your arrival. The dumpster is in the parking lot behind the parking spot for unit # 2906.
Pool hours and rules are posted. Use of the pool or spa is solely at the user’s own risk. No lifeguard is on duty. Pool hours and rules are posted and subject to change at the discretion of the Board of Directors.
Please do not hang towels, laundry, etc, from lanai railings or visible patio furniture as this is in violation of the House Rules.
Storage of bicycles inside the condo is strictly prohibited.
Guest acknowledges that the unit has only one stove, one full size refrigerator, one hot water heater and split zone A/C’s. While we strive to keep the systems in good operating condition, the failure of any of these may impact your stay. The sole remedy is a refund of the unused portion of the stay if the unit must be vacated for systems failure.
County of Hawaii Good Neighbor Policy: This rental unit complies with Hawaii County's Short Term Vacation Rental (STVR) Good Neighbor Policy:
(A) Quiet hours shall be from 9:00 PM to 8:00 AM, during which time the noise from this STVR shall not unreasonably disturb adjacent neighbors.
(B) Sound that is audible beyond the property boundaries during non-quiet hours shall not be more excessive than would be otherwise associated with a residential area.
(C) Guest vehicles shall be parked in the designated parking area.
(D) This STVR shall not be used for commercial purposes.
PRIVACY POLICY, INFORMATION COLLECTION & USE:
Plecha Hawaiian Business Properties LLC, is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
Orders: We request information from the user on our secure reservations form. On this form, a user must provide contact information (like name and mailing address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
Log Files: We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Sharing: We will share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.
A credit card processing company is used to bill users reservations. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We partner with other condo owners and third parties that represent their condos listed on our site. When a user requests a reservation or needs information on one of these condos, we will share the necessary contact, reservation and billing information with the other condo owner or third party to provide rental services for their units.
These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Links: This web site contains links to other sites. Please be aware that we, Plecha Hawaiian Business Properties LLC, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Security: This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our reservations request form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry — SSL.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only individuals who need the information to perform specific rental duties are granted access to personally identifiable information. Furthermore, ALL owners and third parties are kept up-to-date on our security and privacy practices. Our owners and third parties are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
If you have any questions about the security at our website, please call the number at the top right of the site.
Correction/Updating Personal Information: If a user’s personally identifiable information changes (such as your address), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can be done by calling the phone number at the top right of the website.
Choice/Opt-out: Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information.
Users of our site are notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.
Notification of Changes: If we decide to change our privacy policy, we will post those changes on our reservations page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
