BaseSEM Condo Policies:
A $500 security deposit is required with this reservation and we may process a credit card authorization in that amount prior to your arrival. A charge may result for damage to the condo or contents, missing contents, excessive cleaning required after checkout or for exceeding the maximum number of overnight guests.
We allow a maximum of 6 overnight guests. Some exceptions will be made for additional children. Please contact Bonnie-Kay Calder at 808 345-2691 to discuss these exceptions. With more than 4 guests a $15.00 fee per addional guest is charged per day. Falsely representing less guests than are actually staying will result in loss of all deposits and immediate eviction.
The initial reservation deposit is nonrefundable; however if cancellation is made more than 60 days prior to the check-in date, the full initial reservation deposit may be applied to a new set of reservation dates in the same condo beginning anytime up to one year from the original check-in date (subject to availability).
Full payment of the rental balance due is required 30 days prior to the check-in date.
Cancellation made within 30 days of the check-in date results in loss of all payments.
Check-in time is 3 PM and check-out time is 11 AM. Please be certain to plan your arrival and departures times accordingly. An early check-in time or a late check-out time may be available and is subject to a fee. Please contact Bonnie-Kay (BK) 808 345-2691 for more details.
Central air conditioning is available at a rate of $25.00 per day. If you unselect the charge and decide you want A/C after your arrival, there will be a $75 charge to turn on the unit.
Smoking is strictly prohibited in the condo or on the condo lanai and doing so will result in full loss of security deposit & immediate eviction.
Hurricane, Tsunami or Storm Policy: No refund will be given unless a mandatory evacuation has been given by the National Weather Service for Kailua Kona and the surrounding area. In the event of an evacuation order is issued we will refund unused portions of rent of a guest currently occupying the property and any advanced rents or deposits collected for a guest that is scheduled to arrive during the evacuation period.
High-quality, mattresses ) are installed in this condo and have mattress pads. The full replacement cost of a new mattress (more than $1000) will be charged if it a mattress needs to be replaced due to guest negligence.
No pets of any kind are allowed.
Privacy Policy
Information Collection and Use
BaseSEM, is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. BaseSEM, collects information from our users at several different points on our website.
Orders
We request information from the user on our secure reservations form. On this form, a user must provide contact information (like name and mailing address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
Log Files
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Sharing
We will share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.
A credit card processing company is used to bill users reservations. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We partner with other condo owners and third parties that represent their condos listed on our site. When a user requests a reservation or needs information on one of these condos, we will share the necessary contact, reservation and billing information with the other condo owner or third party to provide rental services for their units.
These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Links
This web site contains links to other sites. Please be aware that we, BaseSEM, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Security
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our reservations request form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry — SSL.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only individuals who need the information to perform specific rental duties are granted access to personally identifiable information. Furthermore, ALL owners and third parties are kept up-to-date on our security and privacy practices. Our owners and third parties are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
If you have any questions about the security at our website, please call the number at the top right of the site.
Correction/Updating Personal Information:
If a user’s personally identifiable information changes (such as your address), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can be done by calling the phone number at the top right of the website.
Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information.
Users of our site are notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on our reservations page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
