A $250 security deposit is required with this reservation and we may process a credit card authorization in that amount prior to your arrival. A charge may result for damage to the condo or contents, missing contents, excessive cleaning required after checkout or for exceeding the maximum number of overnight guests.
The charge for lost keys is $50 each
Smoking is strictly prohibited in the condo or on the condo lanai. Doing so will result in full loss of security deposit at a minimum and could result in charges in excess of the deposit to remove the smoke from the unit The entire complex is a No Smoking area. Do not smoke anywhere on the Kanaloa property.
No pets of any kind are allowed.
Check-in time is 3 PM and checkout time is 11 AM. Please be certain to plan your arrival and departures days accordingly.
The reservation deposit is nonrefundable; however if a cancellation
is made more than 60 days prior to the check-in date, the full
reservation deposit may be applied to a new set of reservation dates in
the same condo beginning anytime up to one year from the original
check-in date (subject to availability). Cancellations made between 60
and 31 days will forfeit the deposit.
Cancellation made within 30 days of the check-in date results in loss
of all payments. If you book a stay with within 30 days, all payments
are non-refundable. You are urged to purchase trip insurance to cover
any claims for cancellations.
Renter acknowledges that the unit has only one stove, refrigerator, hot water heater and air conditioner. While we strive to keep the systems in good operating condition, the failure of any of these may impact your stay. The sole remedy is a refund of the unused portion of the stay if the unit must be vacated for systems failure.
Weather and extreme
environmental events policy: No refund will be given unless a “mandatory
evacuation order” has been given by the County of Hawaii for Keauhou
and the surrounding area. In the event a mandatory evacuation order is
issued we will refund unused portions of rent of a guest currently
occupying the property and any advanced rents or deposits collected for a
guest that is scheduled to arrive during the extreme
environmental event period.
Health Waiver:
While
we have taken reasonable steps to sanitize your vacation rental you
agree that it is not possible to prevent the presence of the virus, or
any disease. In agreeing to these policies you accept that risk and hold
blameless Mark Holzwarth and the Mark E.Holzwarth Trust and its beneficiaries.
