Who does a guest contact if they encounter a problem during their stay?
Each condo has an assigned person who lives nearby to help with any problems during a guest's stay. Contact information for this person is included in the check-in instructions.
Who do I contact if I have questions about my accommodations or my reservation prior to my visit, and I can’t find the answer on the website?
You should contact the condo owner (or owner’s representative) directly. Contact information is unique for each condo and is included on all of your reservation correspondence.
How do I mail some items to Maui before I arrive so that I can pick them up?
The post office has a way to have people mail things to themselves and pick it up. Here’s the format the post office uses for such cases. They recommend you call before based on the size of the package expected to confirm it will be held there as sometimes if it’s big, they might hold in their distribution center. For the most cases this should work. Mail to: [Your Name] GENERAL DELIVERY LAHAINA HI 96761-9999 Local Address for pick up: 1760 HONOAPIILANI HWY Phone: (808) 661-0904 Business Hours Mon-Fri 9:00am-4:00pm Sat 9:00am-1:00pm Sun Closed
Where do I find the policies?
Policies are specific for each condo. Policies are found on the search results page (expand all details) or by entering some dates on the condo page and choosing save for later. You'll also see a policies box appear as the first step when you begin the booking process.
Where can I find information about nearby grocery stores and restaurants?
Each condo, resort and island page has a Things to do Nearby tab that provides Google Map enabled information that answers this question and many more about recommended things to do nearby.