General Information

Reservation Information

Arrival/Departure Information

Location Information

General Information

  Are the properties privately owned?
Yes, every property is privately owned. They are NOT time-share vacation rentals.

  Who does a guest contact if they encounter a problem during their stay?
Each condo has an assigned person who lives nearby to help with any problems during a guest's stay. Contact information for this person is included in the check-in instructions.

  Who do I contact if I have questions about my accommodations or my reservation prior to my visit, and I can’t find the answer on the website?
You should contact the condo owner (or owner’s representative) directly. Contact information is unique for each condo and is included on all of your reservation correspondence.

Reservation Information

  Are the availability calendars up to date?
All bookings are done by the website. The calendars are updated real-time as bookings are made on the website.

  Are the rates shown on the website the best rates available?
Yes. Our real-time system searches the available dates and finds the best rates. Rates will change.

  How do I book this (see each specific unit for details)?
You can book this (see each specific unit for details) from any of the (see each specific unit for details) pages by entering your travel dates and selecting the Quote It or Book It button. <br><br>You can also use the search function of the website to find which properties are open for your dates. When you've found a property that you want to book, just select the Book It button or save the properties that you are interested in. Once you are on the My Saved Condos page (a link is in the upper right of every page), you can book one or all of the properties that you have saved by selecting the Book It button to begin the check-out process.

  Where do I find the policies?
Policies are specific for each condo. Policies are found on the search results page (expand all details) or by entering some dates on the condo page and choosing save for later. You'll also see a policies box appear as the first step when you begin the booking process.

  What should I expect when booking this (see each specific unit for details)?
If you are booking more than (see each specific unit for details) days from your arrival date, your credit card will be charged 20% of the total cost to hold the (see each specific unit for details). The remaining balance will run (see each specific unit for details) days before you arrive and you will receive all of the check-in details via email. <br> <br> Reservations made less than (see each specific unit for details) days from the arrival date will be charged the full amount at the time of booking.

  What is the security deposit?
The security deposit is a damage deposit. The funds are authorized (not captured) on your credit card 7 days prior to your arrival date. The authorization will be converted to a charge if there is any damage or loss to the (see each specific unit for details) - see the (see each specific unit for details) policies for details. The security deposit amount for this (see each specific unit for details) is (see each specific unit for details).

Arrival/Departure Information

  How do I check-in to this (see each specific unit for details)?
Check-in instructions are sent via email (see each specific unit for details) days prior to the check-in date.

  When are the check-in and check-out times?
Check-in time is anytime after (see each specific unit for details) and check-out time is anytime before (see each specific unit for details).

  Can I get an early check-in?
You can pay for an early check-in when booking and be guaranteed an early check-in on or after (see each specific unit for details) on your day of arrival. The cost is either a percentage of the rental cost for the previous night or a fix dollar amount and with this (see each specific unit for details), it is (see each specific unit for details).

  Can I get a late check-out?
You can pay for a late check-out when booking and be guaranteed a late check-out time up to (see each specific unit for details) on your day of departure. The cost is either a percentage of the rental cost for that night or a fix dollar amount, and with this (see each specific unit for details), it is (see each specific unit for details).

Location Information

  Where can I find information about nearby grocery stores and restaurants?
Each condo, resort and island page has a Things to do Nearby tab that provides Google Map enabled information that answers this question and many more about recommended things to do nearby.