Hanalei Bay Resort 7307-08, Princeville Kauai

Owner/Manager Response

Aloha Meghan, Thank you for taking the time to send in your comments in response to our request for the unit 7307/8 at the Hanalei Bay Resort. We are glad you enjoyed the condo and all it had to offer and you found it to be updated and very accommodating. Regarding your comments about the extra cleaning fees, we do give a good portion of time allotted to clean this unit. Our staff did inform us of the extra time needed to complete this condo after your departure over and beyond the normal. Our policies do state that if the clean takes longer then the alloted time, a charge will apply accordingly. With the multiple condos we represent and this policy applying to all of them, it is very rare that we have to apply this fee. Because it is extremely rare, we feel charging the guest individually is what is fair instead of raising the standard cleaning fee for all guests that leave the condo in the standard condition. We might also mention that only a small portion of the security deposit was retained and the rest released as scheduled.

Owner/Manager Response

Aloha Kevin, Thank you for review and all the kind words about the unit 7307-08 at the Hanalei Bay Resort. It is a wonderful condo and with the more recent remodel, it is stunning!  You are right about the incredible views too! The owner is in the process of purchasing some loungers for the lanais.  The high table that exist are desired too because it put you in the sight line over the railing.   We do hope you can return again and enjoy the condo!

Owner/Manager Response

Aloha John, Thank you for your review for the unit 7307/08 at the Hanalei Bay Resort.   This unit is beautifully appointed and was remodeled in Dec of 2016 from top to bottom plus the loft being added to allow for more usable space! As you mention the views are indescribable and are what memories are made of. We wish you would have called us about the TV cable as it is in working order.  The cable remote and the TV remote both have to be used and sometimes it needs to be reset.  We could have helped you with that as well as the shower curtain.  The tension shower rods only take a twist of the rod to apply the correct pressure to keep the rod in place.   We could have adjusted that for you also if you would have let us know.  We are here to help with anything that might come up. We are happy to hear you would like to return and we certainly hope you will.