Aloha Condos - Hawaii Condos & Vacation Rentals

General Information

Are the properties privately owned?
Yes, every property is privately owned. They are NOT time-share vacation rentals.

Who does a guest contact if they encounter a problem during their stay?
Each condo has an assigned person who lives nearby to help with any problems during a guest's stay. Contact information for this person is included in the check-in instructions.

Who do I contact if I have questions about my accommodations or my reservation prior to my visit, and I can’t find the answer on the website?
You should contact the condo owner (or owner’s representative) directly. Contact information is unique for each condo and is included on all of your reservation correspondence.

Reservation Information

How do I book this Townhome?
You can book this Townhome from any of the Townhome pages by entering your travel dates and selecting the Quote It or Book It button.

You can also use the search function of the website to find which properties are open for your dates. When you've found a property that you want to book, just select the Book It button or save the properties that you are interested in. Once you are on the My Saved Condos page (a link is in the upper right of every page), you can book one or all of the properties that you have saved by selecting the Book It button to begin the check-out process.

What should I expect when booking this Townhome?
If you are booking more than 30 days from your arrival date, your credit card will be charged 20% of the total cost to hold the Townhome. The remaining balance will run 30 days before you arrive and you will receive all of the check-in details via email.

Reservations made less than 30 days from the arrival date will be charged the full amount at the time of booking.

Where do I find the policies?
Policies are specific for each condo. Policies are found on the search results page (expand all details) or by entering some dates on the condo page and choosing save for later. You'll also see a policies box appear as the first step when you begin the booking process.

Are the rates shown on the website the best rates available?
Yes. Our real-time system searches the available dates and finds the best rates. Rates will change.

What is the security deposit?
The security deposit is a damage deposit. The funds are authorized (not captured) on your credit card 7 days prior to your arrival date. The authorization will be converted to a charge if there is any damage or loss to the Townhome - see the Townhome policies for details. The security deposit amount for this Townhome is $250.

Are the availability calendars up to date?
All bookings are done by the website. The calendars are updated real-time as bookings are made on the website.

Arrival/Departure Information

How do I check-in to this Townhome?
Check-in instructions are sent via email 30 days prior to the check-in date.

When are the check-in and check-out times?
Check-in time is anytime after 3 PM and check-out time is anytime before 11 AM.

I am arriving late to the Townhome. How will I be able to check-in?
Late check-ins are available for this Townhome. You will use the lock box on the front door (instructions and the combination are included in the check-in information) of the Townhome. You can check yourself in any time after 3 PM on your day of arrival.

Please refer to the check-in instructions that you will receive via email 30 days from your arrival date for additional information.

Can I get an early check-in?
You can pay for an early check-in when booking and be guaranteed an early check-in on or after 8 AM on your day of arrival. The cost is either a percentage of the rental cost for the previous night or a fix dollar amount and with this Townhome, it is 50%.

Can I get a late check-out?
You can pay for a late check-out when booking and be guaranteed a late check-out time up to 8 PM on your day of departure. The cost is either a percentage of the rental cost for that night or a fix dollar amount, and with this Townhome, it is 50%.

Location Information

What are the directions from the airport and what is the physical address of the resort?

DIRECTIONS FROM AIRPORT:  Kona Int'l Airport at Keahole (KOA)
1. Head east on Keahole St toward Paoo St (0.2 miles)
2. Continue on Keahole Airport Rd (0.3 miles)
3. Turn right at Queen Kaahumanu Hwy (9.8 miles)
4. Continue on Hawaii Belt Rd/Kuakini Hwy (1.9 miles)
5. Turn right at Kamehameha III Rd (1.5 miles)
6. Turn right at Alii Hwy/Alii Dr (0.2 miles)
7. Turn left at Alii Dr (72 feet)

RESORT ADDRESS:
Na Hale O Keauhou Resort
78-6833 Alii Drive
Kailua-Kona, HI 96740

Where can I find information about nearby grocery stores and restaurants?
Each condo, resort and island page has a Things to do Nearby tab that provides Google Map enabled information that answers this question and many more about recommended things to do nearby.

Features And Amenities Information

What are the features and amenities of this Townhome?
Features and amenities vary by Townhome. Please check the Features and amenities tab of the specific Townhome you're researching.